Frequently Asked
Questions
Everything you need to know about ordering, products and returns. Can’t find your answer? We’re happy to help.
Orders & Delivery
Where do you deliver?
We deliver cricket gear across Germany and selected EU countries, so your next net session is never too far away.
How long does delivery take?
Most orders within Germany are delivered within a few working days after dispatch.
How can I track my order?
Once your order is shipped, tracking details will be shared by email where available.
Can I change or cancel my order?
Please contact us as soon as possible. If your order has not been processed or shipped, we will try our best to help.
Products & Selection
Are your products original?
Yes, we offer genuine cricket products sourced through trusted and authorised distribution channels.
How do I choose the right cricket bat size?
Junior players usually use sizes 4, 5, 6 or Harrow. Adults usually use Short Handle. Not sure what fits? We can help you choose based on height, age and playing style.
What is the difference between English Willow and Kashmir Willow?
English Willow is known for a lighter pickup and premium performance feel, making it suitable for regular match play. Kashmir Willow is durable, budget-friendly and a solid choice for beginners, training and recreational cricket.
Do bats come ready to play?
Unless clearly mentioned as ready-to-play, cricket bats should be properly knocked in before match use. A little preparation helps the bat perform better and last longer.
Returns & Support
Can I return a product?
Unused products can be returned according to our return policy. Used, knocked-in or match-played bats usually cannot be returned unless there is a verified manufacturing issue.
What should I do if I receive a damaged or incorrect item?
Please contact us with your order number and clear photos of the product and packaging. We will review it and guide you through the next steps.
Can product colours vary slightly?
Yes, slight colour differences may occur due to lighting, screen settings and natural product finishing.
Can you help me choose the right equipment?
Yes. Whether you are buying your first bat or upgrading your match kit, we can guide you based on age, height, playing level, budget and preferred playing style.
We’re Here to Help
Get in touch and we will help you find the right gear, size or package for your team.
Contact Us